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عرض المقارنةOrders & Payments
What payment methods do you accept?
We accept KNET, major credit/debit cards (Visa, MasterCard), cash on delivery (COD), and bank transfers. All payments are processed securely at checkout to protect your financial information.
Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery (COD) for eligible orders and locations. Availability may vary depending on the product and delivery area.
Is my payment information safe?
Yes. We use secure encryption and trusted payment gateways for all online transactions. Your personal and financial information remains fully protected.
What delivery options do you offer?
We offer multiple delivery options based on urgency, location, and product availability:
1. Same-Day Delivery:
Orders placed within working hours may be delivered on the same day.
2. Next-Day Delivery:
Orders are delivered on the next working day.
3. Scheduled Delivery:
Customers can request delivery on a specific date and time (subject to availability).
4. Store Pickup:
Customers can collect their orders from our store by arranging pickup in advance via WhatsApp or email.
How long does delivery take?
Delivery time depends on the selected delivery package. Many items are eligible for express delivery within 4 hours. For other items, an estimated delivery time-frame is shown at checkout.
Do you ship worldwide or only within Kuwait?
We currently deliver within Kuwait only. For international shipping or special requests, please contact us through the Contact Us page to check availability.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email or message with delivery or tracking details, depending on the courier and delivery method selected.
Returns & Refunds
What is your return or refund policy?
If you receive a wrong, defective, or damaged product — contact us within24 of delivery. Provide order details and a photo of the issue. We will evaluate and offer either a replacement or refund.
Can I return items I bought if I just change my mind?
At the moment, we only accept returns for defective or incorrect items. If you wish to exchange or return for other reasons, contact us — we’ll see if we can accommodate depending on product condition and request timing.
How long does it take to get a refund if approved?
Once your return is approved, refund will be processed within 5–7 business days, and the amount will be credited back via the original payment method.
Account & Support
Do I need an account to place an order?
No — you can check out as a guest. But creating an account lets you track order history, re-order items easily, and save shipping details for future purchases.
How can I contact customer support?
You can reach us via the “Contact Us” page on the website, or through our social media links (Facebook, Instagram, TikTok) available in the footer.
Do you offer discounts for first-time customers?
Yes — we often run promotions. For example, a 15% discount on first order (use code new15) was recently offered.
How often do you run sales or special offers?
We update our “Sale / Deals” section regularly. Follow us on social media or subscribe to our newsletter to stay updated on upcoming offers.
How can I contact the service center?
How can I contact the service center?
You can reach us via:
● Website contact form
● Social media channels
Service Center
How can I request a repair or installation service?
You can contact us through theContact Us page, WhatsApp, or our social media platforms. Please share service type, location, and issue details.
Do you provide on-site service?
Yes, on-site service is available for most installations and repairs, depending on service type and location.
How long does the service take?
Service time depends on the issue. Most repairs are completed within1–3 working days.
What services does Al Qamar Shop Service Center provide?
We provide professional repair, installation, and maintenance services for:
● Air Conditioner (AC) Repair & Installation
● Washing Machine Repair
● Ice Cream Machine Repair
● Microwave & Oven Repair
● CCTV Camera Repair & Installation
● Solar System Installation & Maintenance
● Refrigerator Repair
● Coffee Machine Repair
● Speaker Repair
● Arduino Projects & Custom Electronics Solutions
Do you provide AC installation services?
Yes, we provide complete AC installation services including new installation, replacement, and relocation.
Do you repair all types of AC units?
We repair split AC, window AC, and other common residential and commercial AC systems.
Do you offer AC maintenance services?
Yes, we offer regular AC maintenance, cleaning, gas refilling, and performance checkups.
Other Sections
Can I pick up my order in-store instead of delivery?
Yes,store pickup is available. To arrange in-store pickup, pleasecontact us via email or WhatsApp before or after placing your order. Pickup availability may depend on the product.
Do you sell wholesale or bulk orders?
Yes. We acceptwholesale and bulk orders for resellers and businesses. Please contact us directly with product details and quantities, and our team will provide a customized quotation.
Can I cancel or modify my order after placing it?
Please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel or modify it. Once the order is shipped, cancellation may not be possible; however, you may still request a return according to our return policy.